FAQ

As a visitor of our website we would love to get in contact with you personally. The reason is simple, mascots are our passion and we love to share our knowledge. If you want to get more information from the website it is a good thing to start with reading our FAQ below.

How long does it take to produce a mascot costume?

It depends on the amount of outstanding orders. In general it takes about 4 to 7 weeks. Rush orders can be discussed.

What separates Euro Mascots from other suppliers?

We do not like to compare ourselves with other suppliers. We leave this up to our clients. We build mascots with passion and create great mascots. We back this up with some exclusive guarantees. We guarantee your satisfaction, a lowest price in the quality range and 4 years guarantee on any possible production failures. This way you buy a great costume without having to worry about price or result.

Why should I buy a costume at Euro Mascots?

This is probably the most important question that you can ask. Our costumes have a ultra light head part. We produce the costume using the latest techniques that will allow these light heads and make them look fabulous at the same time. A lighter head will allow your actor to move more freely and perform dances and play along with the kids. No more dull, slow moving characters.

Next to that we spend more time applying details to the costumes. These details will make a mascot look even more fabulous and generate more attention. In the end this is the whole reason of using a mascot.

Do we get a discount when we order more of the same mascots?

Yes of course! When we produce more mascots at the same time, we can reduce the costs.

What products and services do you provide, other than producing mascots?

We do a lot more than just producing mascots. We use our many years of experience to provide you with these other products and services;

– Plush Toys
– Mascot Merchandise (See our merchandise page)
– Design of characters, print work, logo’s and much more.
– Mascot actors
– Maintenance and repairs
– Marketing Concepts around mascots

How do we maintain a mascot?

There is no general way to maintain a mascot costume. Every costume is different and has a different way to maintain. But don’t worry we will provide a maintenance plan with every mascot.

How many years will the costume last?

We put a lot of time and effort in producing a costume of high quality. We use the best materials and use as less glue as possible. We prefer stitching, it take a bit more time but it makes your costume a lot stronger. If you treat the costume nicely when you use it, and maintain it in the correct way our costume can last up to 10 years.

What is the most important advice that you can give us?

If possible arrange a meeting with the supplier. Don’t just buy a costume online from some company you do not know. Unfortunately we get a lot of clients that have bought an cheap online costume and want to replace it because it is of low quality or very uncomfortable to wear. A 15 minutes conversation will give us for example a good insight of your wishes. This way we are able to produce a costume according to your wishes and with all the guarantees that will assure you of a good product.

Why not ask for a ‘money back’ guarantee?

The real mascot producing experts will give you this guarantee. Bying a mascot is something that you do not do very often. Most people have no clue what they are buying. A mascot costume is a bit of an odd product so you must be able to trust the producers. At Euro Mascots we make our costumes with great passion, and we guarantee the quality and result. No costume will leave our workshop untill you are 100% satisfied.